1. Discuss your complaint with your GP

Discuss these with your GP first. This may also concern, for example, a doctor's assistant(s) and may have to do with your treatment, the treatment or, for example, telephone accessibility.

If your GP does not know you are dissatisfied, he or she cannot resolve your complaint. Therefore, make an appointment to discuss your complaint. When making the appointment, indicate that you want to discuss a complaint and that you need some extra time to do so. Are you unable to resolve it together? Then you can follow the next steps.

2. DOK's complaints officerh

Are you still not satisfied despite previous steps? Then you can turn to a DOKh's independent complaints officer, a nationally recognised complaints and disputes body. This official will receive your complaint and support you throughout the process. You can go to him or her with questions, get advice and, if necessary, help with the formulating your complaint in writing.

Once your complaint is clear, you will work with the complaints officer to find a solution. A (telephone) mediation. You can indicate whether you are open to this. The aim is always, through mediation between you and your GP, to resolve the complaint together.

Is it not possible to reach a solution despite the mediation talks? Then the officer will guide you through the next step: your complaint will then become a dispute At DOKh.

3. The disputes committee will come up with a binding opinion

Despite mediation by your GP and the complaints officer, are you really unable to reach a solution? Then you can ask for a ruling on your complaint. This can be done, for example, to determine whether your complaint is justified, to ensure that the GP receives advice to prevent repetition, or to request compensation if you have suffered damage.

You can then submit your complaint as a dispute to the Geschillencommissie Huisartsenzorg. This independent committee consists of a chairman (lawyer), members on behalf of patients and members on behalf of GPs, and is assisted by an official secretary. The committee's verdict is binding, which means you cannot appeal to the ordinary courts about the same dispute afterwards.

Please note that you can only file a dispute if you have first tried to resolve the problem through the complaints officer.